Omni Austin Southpark Policies

CHECK-IN/OUT POLICY

Check-in: 3:00 p.m./Check-out: Noon
Early check in prior to 3:00 p.m. is based on availability. Late check-out up to 4:00 p.m. may be available for an additional $50. Add it to your reservation as an enhancement or check with the front desk at check-in.

AGE POLICY

Guests must be 21 years of age to rent a room. Guests 17 years of age and younger are considered children.

CANCELLATIONS

One night room fee and tax will apply should reservation not be canceled by midnight, 48 hours prior to arrival. Cancellation policy is subject to change based on packages and seasonal periods.

CASH PAYING GUESTS

A credit card is required to reserve a room and must be used for security deposit. Guests wishing to pay for their stay with cash will be accepted for room and tax only.

DEBIT CARD POLICY

The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate, inclusive of tax, for all room nights plus $50 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer for your bank to process this back to your account.

DEPOSIT POLICY

A $50 per night deposit is required.

GOOD NIGHT'S REST POLICY

To ensure the comfort and enjoyment of all our guests, the hotel enforces a Good Night's Rest Policy in our guest rooms. Only registered guests are permitted to enter guest room elevators or guest rooms after 10:30 p.m. All guests must be registered at check-in. If a disturbance is created as a result of a party or noise from a guest room, all guests in the room will be asked to leave the hotel without a refund. These guidelines are in place to ensure every guest enjoys a peaceful and pleasant stay in our hotel.

GUARANTEE POLICY

Guarantee is mandatory to reserve a room.

PAYING FOR ANOTHER GUEST'S ROOM

If you would like to pay for another guest's room, please contact the hotel at (512) 448-2222.

PET POLICY

Omni Austin Southpark Hotel is a pet-friendly hotel. Guests must have a valid credit card on their reservation. The weight of the pet is not to exceed 25 lbs. A non-refundable cleaning fee of $50 for 1 night, $100 for 2 nights, or $125 for 3 nights stay will be charged per stay per room (not per pet). One pet is allowed per guest room. If a guest plans to have two or more animals in the room, he or she must contact the hotel directly to discuss. Dogs and cats only are allowed. Extreme or wild animals are not authorized. In the event a dog begins to bark or is the cause of guest complaints, the guest will be asked to remove the pet. The pet must be placed in a carrier when housekeeping, mini-bar staff or engineering enters the room. The guest will be required to sign a document accepting complete financial responsibility for any damage caused by the pet. Guide dogs for the blind or otherwise disabled are exempt from the pet policy — there is no weight limit or pet fee.

SMOKING POLICY

For the well-being of our guests and employees, Omni Austin Southpark is a 100% smoke-free facility. Smoking is not permitted on hotel balconies. If a smoking violation occurs in a room, the guest will be charged a $250 non-refundable fee.

TAXES AND CHARGES

• Tax not included
• 6 percent State Occupancy Tax
• 11 percent City Occupancy Tax

GENERAL

• Mini refrigerators and microwaves are available on request at no extra charge.
• Rollaway beds are available on request at a $20 charge. 
• Pool is without life guard services
• Omni Hotels reserves the right to not allow the open carry of handguns or other weapons on the hotel premises.

Any use of Omni’s fitness centers, Fit Kits, Sleep Kits, or participation in off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk.  Omni shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence.  If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives any claim of liability - for personal/bodily injury or damages - which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.