Website Terms of Use and Reservation Terms and Conditions

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IMPORTANT NOTICE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED IN SECTION 4

These Terms and Conditions were last updated on 10/31/2025.

1. Omnihotels.com (the “Website”) offers information on hotels and resorts owned, managed, or franchised by Omni Hotels Management Corporation, a Delaware corporation and its affiliates and subsidiaries (collectively, “Omni”).

2. These Terms and Conditions (“Terms” or “Terms and Conditions”) apply when you:

  • interact with our websites, pages, features or content that link to these Terms and Conditions, such as the Website (collectively, the “Sites”);
  • use software applications that we make available for use on or through computers and mobile devices (the “Apps”) that link to these Terms and Conditions;
  • otherwise interact with us, such as when you visit one of our properties, use the goods, services and amenities at one of our properties, become a loyalty program member (i.e., a Select Guest® Member), contact our customer service, or participate in our surveys or promotions (collectively, the “Activities”);
  • interact with social media pages that we control (“Social Media Pages”); or
  • engage our products or services that link to these Terms (collectively, including the Sites, Apps, Activities, and Social Media Pages, the “Services”).

BY ACCESSING OR USING THE SERVICES, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THESE TERMS. IF YOU DO NOT AGREE TO EACH AND ALL OF THESE TERMS, PLEASE CEASE USE OF THE SERVICES IMMEDIATELY.

3. The Services are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using the Services, you represent that you are of sufficient legal age to use the Services and to create binding legal obligations for any liability you may incur as a result of the use of the Services. You also warrant that you are legally authorized to make the travel reservations and/or purchases for either yourself or for another person for whom you are authorized to act.

4. Dispute Resolution.

PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT OR TO PURSUE CLAIMS IN A CLASS OR REPRESENTATIVE CAPACITY.

  • Applicability of This Dispute Resolution Provision. This binding individual arbitration section will not apply to the extent prohibited by the laws of your country of residence. In the United States, this Agreement is governed by the Federal Arbitration Act and federal arbitration law. To the fullest extent allowed by applicable law, you and Omni agree to submit all Disputes between us to individual, binding arbitration under the provisions in this Section 4. A “Dispute” means any dispute, claim, or controversy (except those specifically exempted below) between you and Omni that in any way relates to or arises from any aspect of our relationship, including, without limitation, your use of the Services, booking hotel reservations and experiences, and all matters relating to or arising from this Agreement, the Select Guest Terms & Conditions, Omni Gift Card Terms & Conditions, Omni’s Privacy Policy, or any other agreement between you and Omni, including the validity and enforceability of this agreement to arbitrate, subject only to the Exceptions to Informal Negotiations and Arbitration, Section 4(k), below. A Dispute shall be subject to binding, individual arbitration regardless of whether it is based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory. You understand that there is no judge or jury in arbitration and that court review of an arbitration award is limited.
  • Informal Negotiation Period. Omni’s customer support department is available at https://www.omnihotels.com/forms/contact-us to address any concerns you may have regarding your interactions with Omni. Most concerns are quickly resolved in this manner to our customers’ satisfaction. In an effort to accelerate resolution and reduce the cost of any Dispute between us, you and Omni agree to first attempt to negotiate any Dispute informally for at least sixty (60) days before either party initiates any arbitration or court proceeding (the “Initial Dispute Resolution Period”). That period begins upon receipt of written notice from the party raising the Dispute. If Omni has a Dispute with you, it will send notice of that Dispute to your physical address and/or email address you have provided to us. If you have a Dispute with Omni, you must notify us in writing at the following email address: privacy@omnihotels.com, using the subject line “Initial Dispute Resolution Notice.” A notice of Dispute must be individual to the party sending it and must include, as applicable, the sending party’s name, the email address associated with your Select Guest or reservation (if any), and your residential address (Omni will include its mailing address on any notices of Dispute sent to you). The notice of Dispute also must describe the Dispute, explain the facts of the Dispute as you or Omni understand them, and tell the receiving party what you or Omni want the receiving party to do to resolve the problem. A notice of Dispute will not be valid, will not start the Initial Dispute Resolution Period, and will not allow you or Omni later to initiate a lawsuit or arbitration, unless it contains all of the information required by this paragraph. The Initial Dispute Resolution Period must include a conference between you and us to attempt to informally resolve any Dispute in good faith. You and Omni will personally appear at the conference telephonically or via videoconference; if you or Omni are represented by counsel, counsel may participate in the conference, but you and Omni will also participate in the conference. The conference shall be individualized such that a separate conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms represents multiple parties in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same conference unless all parties agree. The parties shall use their best efforts to settle any Dispute directly through consultation and good faith negotiations, and you and we agree that a notice of Dispute containing all of the information required above, followed by at least 60 days of good faith negotiation, are mandatory preconditions to either party initiating a lawsuit or arbitration. If either party violates this Initial Dispute Resolution Period paragraph, the arbitration provider shall neither accept nor administer any such arbitration nor assess fees in connection with such arbitration.
  • Binding Arbitration. If a Dispute cannot be resolved through negotiations during the Initial Dispute Resolution Period, then either you or Omni may elect to have the Dispute finally and exclusively resolved by binding arbitration, unless an exception applies as stated below.
  • Arbitration Provider. Except in the event of a Mass Arbitration (as defined below), the arbitration will be administered by AAA in accordance with the AAA Rules effective as of the date of the notice of Dispute, which are available https://www.adr.org/rules-forms-and-fees/commercial/, as modified by this Agreement. If, for any reason, AAA is unable to administer the arbitration, then except as otherwise stated below, you may file your Dispute with any national arbitration company that handles consumer arbitrations following procedures that are substantially similar to the AAA Rules.
  • Hearings. Arbitration hearings may be conducted by videoconference unless the arbitrator believes an in-person hearing is necessary. In such instances, the location of an arbitration hearing will be decided pursuant to the AAA Rules.
  • Arbitrator Decision. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity, including but not limited to requests for public injunctive relief. The arbitrator will make a decision in writing but need not provide a statement of reasons unless requested by a party. The arbitrator must follow applicable law. The decision of the arbitrator shall be final and binding on you and Omni, and any award of the arbitrator may be entered in any court of competent jurisdiction.
  • Arbitrator Scope and Enforceability. The arbitrator shall determine the scope and enforceability of this arbitration agreement, including whether a Dispute is subject to arbitration. The arbitrator has authority to decide all issues of validity, enforceability or arbitrability, including, but not limited to, where a party raises as a defense to arbitration that the claims in question are exempted from the arbitration requirement or that any portion of this agreement is not enforceable.
  • Arbitrable Claims. If a lawsuit filed in court includes claims or requests for relief that are arbitrable and claims or requests for relief that are not, you and Omni agree that any non-arbitrable claims or requests for relief shall be stayed pending the completion of the arbitration of the arbitrable claims or requests for relief.
  • Class Action Waiver. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, YOU AND OMNI AGREE THAT EACH PARTY MAY NOT BRING DISPUTES AGAINST THE OTHER PARTY IN A CLASS ACTION OR CLASS ARBITRATION.
  • Severability. If any provision in Section 4 of this Agreement is found to be unenforceable, that provision shall be severed with the remainder of Section 4 of this Agreement remaining in full force and effect. The foregoing severance provision shall not apply to the prohibition against class actions. This means that if the prohibition against class actions is found to be unenforceable for any reason, the entire Section 4 of this Agreement (but only Section 4) shall be null and void.
  • Exceptions to Informal Negotiations and Arbitration. Notwithstanding the parties’ decision to resolve all disputes through informal negotiation and arbitration, either party may bring an action in state or federal court in the following instances:

    i. Where the action only asserts claims for patent infringement or invalidity, copyright infringement, piracy, moral rights violations, trademark infringement, and/or trade secret misappropriation; or

    ii. Where the action is within the jurisdiction of small claims court. If an arbitration is filed, either party can send written notice to the opposing party and the applicable arbitration provider, or arbitrator, if appointed, that it wants the case decided by a small claims court, after which the arbitration provider or arbitrator must close the case, and arbitration fees will not be assessed against either party in such instance.

  • Excluded Claims. Excluded claims are subject to the jurisdiction and applicable law provisions in Section 4(o) below.

  • Exception – Mass Arbitration before NAM. Notwithstanding the parties’ decision to have arbitrations administered by AAA, if 25 or more demands for arbitration are filed relating to the same or similar subject matter and sharing common issues of law or fact, and counsel for the parties submitting the demands are the same or coordinated, you and we agree that this will constitute a “Mass Arbitration.” If a Mass Arbitration is commenced, you and we agree that it shall not be governed by AAA Rules or administered by AAA. Instead, a Mass Arbitration shall be administered by National Arbitration & Mediation (“NAM”), a nationally recognized arbitration provider, and governed by the NAM rules in effect when the Mass Arbitration is filed as modified by this Agreement, including the NAM Mass Filing Supplemental Dispute Resolution Rules and Procedures, but excluding any rules that permit arbitration on a class-wide basis (collectively, the “NAM Rules”). The NAM Rules are available at www.namadr.com or by calling 1-800-358-2550. Notwithstanding anything to the contrary above, you and Omni agree that if either party fails or refuses to commence the Mass Arbitration before NAM rather than AAA, you or Omni may seek an order from a court of competent jurisdiction compelling compliance with this agreement and compelling administration of the Mass Arbitration before NAM. Pending resolution of any such requests to a court, you and Omni agree that all arbitrations comprising the Mass Arbitration (and any obligation to pay arbitration fees) shall be stayed. You and Omni acknowledge that either party’s failure to comply with this paragraph would irreparably harm the other, and you and Omni agree that a court may issue an order staying the arbitrations (and any obligation to pay arbitration fees) until any disagreements over the provisions of this paragraph are resolved by the court. If for any reason the provisions in this Section 4(m) only are found to be unenforceable, or if for any reason NAM declines to administer the Mass Arbitration, then the Disputes comprising the Mass Arbitration shall be administered by AAA consistent with the provisions of Section 4(d) of this Agreement.

  • 30 Day Right to Opt-Out. You have the right to opt-out and not be bound by the arbitration agreement and class action waiver provisions in this Section 4 by sending written notice of your decision to opt-out to the following email address: privacy@omnihotels.com, using the subject line “Arbitration Opt-Out.” The notice must be sent within 30 days of the date on which you agree to these Terms otherwise you shall be bound to arbitrate disputes in accordance with the terms of this Section 4. If you opt-out of these arbitration provisions, Omni also will not be bound by them.

  • Venue for Non-Arbitrable Disputes. If you reside in the United States, for any claims not subject to binding individual arbitration, and which cannot be brought in small claims court in the county in which you reside as set forth above, you and Omni agree to submit to the exclusive jurisdiction of the state and federal courts in Dallas, Texas, and you and Omni consent to venue in and personal jurisdiction before such courts (without prejudicing either party’s rights to remove a case to federal court if permissible).

5. Notice and Procedures for Making Claims of Copyright Infringement. Omni respects the intellectual property rights of third parties. Omni responds to notices of alleged copyright infringement according to the Digital Millennium Copyright Act (“DMCA”) at 17 U.S.C. § 512 et seq. Regardless of whether or not Omni believes that it is liable for any copyright infringement for which we are provided notice, Omni Hotel’s response may include removing or disabling access to material claimed to be the subject of infringing activity and/or terminating an individual’s access to the Services, at Omni Hotel’s sole discretion and operating within the parameters of the DMCA.

If you believe that your work has been copied in a manner that constitutes copyright infringement, please contact:

Omni Hotels & Resorts
Attn: Legal Department
4001 Maple Avenue
Dallas, TX 75219

With the following information:

  • Your name, address, telephone number and email address;
  • A description of the copyrighted work that you claim has been infringed;
  • A description of the allegedly infringing material and where it is located on the Services;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agents, or the law;
  • A statement by you under penalty of perjury that your notice is accurate, that you are the copyright owner or that the copyright holder has authorized you to act on its behalf; and
  • Your written signature attesting to the above.

If your content has been removed from the Services in response to Omni Hotel’s receipt of a DMCA Notification as outlined above, and you believe the removal was inappropriate, you may submit a DMCA Counter-Notification by contacting Omni at:

Omni Hotels & Resorts
Attn: Legal Department
4001 Maple Avenue
Dallas, TX 75219

With the following information:

  • Your name, address, telephone number and email address;
  • A statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district for which jurisdiction for Omni would be appropriate, and that you will accept service of process from the person who submitted the DMCA notification or an agent of such person;
  • A description of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled
  • A statement by you under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
    Your written signature attesting to the above.

6. The content and information used and displayed on Services, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, names, logos, trademarks and service marks, are the property of Omni or its affiliates, and are protected by copyright, trademark and other laws. Any such content may be displayed solely for your personal, non-commercial use. The modification, reproduction, transmission, distribution, dissemination, selling, publication, broadcasting or circulation this material is strictly prohibited.

7. Omni’s Services may contain or reference trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes or other proprietary rights of Omni and/or other parties. No license to or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes and other proprietary rights of Omni and/or other parties is granted to or conferred upon you.

8. You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our Services, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express consent from an authorized Omni representative (such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to the Services).

9. You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand. In its sole discretion, in addition to any other rights or remedies available to Omni, and without any liability whatsoever to you, Omni, at any time and without notice, may terminate or restrict your access to the Services.

10. To the maximum extent permitted by law, Omni, its affiliates, and third parties connected to Omni hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Services or in connection with the use, inability to use, or results of the use of the Services, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect Omni’s liability for death or personal injury arising from its negligence, nor its liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST OMNI, ITS AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF, OR IN ANY WAY CONNECTED TO YOUR USE OF THE SERVICES. IN THE EVENT OMNI IS HELD LIABLE FOR ANY DAMAGES RELATED TO YOUR USE OF THE SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE LIMITED TO REIMBURSEMENT OF THE CHARGES FOR SERVICES OR PRODUCTS PAID BY YOU THAT WERE NOT PROVIDED TO YOU. YOU HEREBY WAIVE ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO THE SERVICES BEYOND ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH SUCH CLAIM OR ACTION IS BASED.

11. You agree to indemnify and hold Omni and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party. Omni Hotel’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

12. With respect to all communications you make to Omni regarding Omni information including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and Omni shall have no obligation to protect your communications from disclosure; (b) Omni shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) Omni shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information. The above is limited only by Omni’s commitment and obligations pertaining to your personal information. Omni provides the Omni Privacy Policy so you will be informed about use of information Omni collects from you. You hereby acknowledge and agree that you have read the terms of the Privacy Policy at the following link: Privacy Policy, which is incorporated by reference herein.

13. Omni information may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Omni shall not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honor reservations or information affected by such inaccuracies. Omni reserves the right to make changes, corrections, cancellations and/or improvements to Omni information, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

14. Omni does not review or monitor any websites linked to the Services and is not responsible for the content of such websites. Your linking to these websites is at your own risk. Omni is not responsible for the privacy policies of those websites or the cookies those websites use. In addition, because Omni has no control over such websites and resources, you acknowledge and agree that Omni is not responsible for the availability of such external websites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials available on or available from such websites or resources. Omni reserves the right, at any time, for any reason not prohibited by law, to deny permission to anyone linking a website to the Services.

15. The Services contain information on Omni’s products and services, not all of which are available in every location. A reference to an Omni product or service on the Services does not imply that such product or service is or will be available in your location. Omni reserves the right to alter or withdraw any program, offer or promotion at any time. Requests for specific features such as bedding type or non-smoking rooms are simply that, and while Omni will strive to honor your requests, Omni does not guarantee that your request will be honored.

16. Some rates have special requirements such as AAA membership or Senior Citizen proof of age at check-in. Verify that you qualify for the rate that you have booked. Omni is not obligated to honor this rate if you do not qualify or are unable to provide the requisite proof of qualification.

17. When booking a discounted or promotional rate you are not able to combine or apply additional promotions, offers, or discounts to your reservation.

18. For non-US Properties, rates confirmed in USD may be converted to local currency by the Property at your time of stay, based on the exchange rate used by the Property and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the Omni’s control and may impact the amount charged to your credit card.

19. YOU AGREE THAT NEITHER OMNI NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THE SERVICES ARE RESPONSIBLE OR LIABLE IN ANY WAY FOR INJURY, LOSS OR DAMAGE TO YOUR COMPUTER, OR INTERCEPTION OR USE OF CREDIT CARD INFORMATION OR OTHER PERSONALLY IDENTIFIABLE INFORMATION, RELATED TO OR RESULTING FROM USE OF THE SERVICES OR ANY SITES LINKED OR ASSOCIATED WITH THE SERVICES. OMNI MAKES NO WARRANTY OR REPRESENTATION REGARDING CONFIDENTIALITY OF ANY COMMUNICATION OR INFORMATION TRANSMITTED ON THE SERVICES OR ANY WEB SITE LINKED TO THE SERVICES. YOU AGREE THAT NEITHER OMNI, NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THE SERVICES, ARE RESPONSIBLE FOR THE CONFIDENTIALITY OF ANY INFORMATION, (INCLUDING WITHOUT LIMITATION CREDIT CARD INFORMATION, PERSONALLY IDENTIFIABLE INFORMATION, EMAIL ADDRESS, PHONE NUMBER, ETC.), AND NEITHER OMNI, NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THE SERVICES, ARE RESPONSIBLE FOR ANY DAMAGES THAT MAY ARISE FROM DISCLOSURE OF SUCH INFORMATION.

20. TO THE MAXIMUM EXTENT PERMITTED BY LAW ALL INFORMATION PROVIDED ON THE SERVICES IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. NO ORAL ADVICE OR WRITTEN CORRESPONDENCE OR INFORMATION PROVIDED BY OMNI WILL CREATE A WARRANTY OF ANY KIND, AND YOU SHOULD NOT RELY ON ANY SUCH INFORMATION OR ADVICE.

21. If Omni takes any action to enforce this Agreement, Omni will be entitled to recover from you, and you agree to pay, all reasonable and necessary attorney’s fees and any cost of litigation, in addition to any other relief, at law or in equity, to which Omni may be entitled.

22. These Terms apply to your use of the Services, including all transactions you effect through the Services. If a court finds any of the Terms to be unenforceable or invalid, the unenforceable or invalid Term will be enforced to the fullest extent permitted by applicable law and the other Terms will remain valid and enforceable.

23. We may revise these Terms at any time. You are expected to check this page from time to time to take notice of any changes we made. With the exception of Section 4 (Dispute Resolution), we reserve the right, in our sole discretion, to change, modify, add to, supplement, or delete any of these Terms at any time, effective with or without prior notice. Your continued use of the Services following any revisions to these Terms constitutes your acceptance of any such changes.

24. Omni reserves the right to not allow the open carry of handguns or other weapons on the hotel premises.