Arrival & Check-In
The Springs Eternal Spa is located on the main level of the Spa Wing of our Resort.
Upon arrival our front desk will confirm all service details for your spa experience. You will be introduced to a spa attendant who will serve as your dedicated concierge for the day. Your attendant will guide you through our facility, issue you a private locker, provide spa sandals, and a plush, luxury spa robe. A full tour will be provided, ensuring you are confident in navigating your journey to relaxation. The Springs Eternal Spa offers a carefully curated menu for guests wishing to grab a light lunch during their spa experience.
Please arrive at least 30 minutes prior to the start time of your treatment to allow time to relax in our quiet relaxation lounge before your provider meets and escorts you to your service. Should you wish to partake in the Bedford Bath Ritual, we encourage arriving one hour prior to the start of your spa service. Our exclusive and unique Bedford Bath Ritual includes a Hot Tub, Aromatic Steam Room, Deluge Shower, and Cool Plunge. Please bear in mind that arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. Late arrivals will still result in the full charge for your treatment.
Spa Policies
For the optimal spa experience for all guests, we respectfully ask that you leave cell phones turned off while in the spa. The Relaxation Lounge is a Spa Tone zone; please be considerate of other guests who are napping or relaxing before or after treatments.
Bathing suits are required in the Bedford Bath Ritual area. The Springs Eternal Spa and Serenity Garden are smoke-free sanctuaries. Please be advised that alcohol is not permitted in the Springs Eternal Spa. The Spa is happy to process payment in the form of room charges and credit card only.
The Springs Eternal Spa is exclusively for guests aged 18 and over, with limited access for younger guests in the Salon. Guests between the ages of 10 to 17 may enjoy a salon service with a parent or guardian present. The Bedford Bath Ritual is reserved for guests at least 18 years of age. A 20% service charge will be automatically added to all Spa treatments.
To ensure the best selection of spa services, we highly recommend that you make your spa reservations prior to your arrival. Spa reservations are encouraged 6-8 weeks in advance. A credit card or room number is needed to secure a spa reservation. We have both male and female service providers, and you will be scheduled with either unless you state your preference.
Special Considerations
For the safety and comfort of our guests, individuals with medical conditions are encouraged to consult with their physician prior to booking any spa services. Kindly inform your provider of any medical conditions to ensure a customized and safe treatment.
Expectant mothers may be restricted to specific types of treatment based on their stage of pregnancy and we are happy to modify accordingly. Men having facials should shave no less than 24 hours prior to their facial for ultimate comfort.
Cancellation Policy
Your treatments are reserved specifically for you. Should you need to make any changes to your service, please call our reservations line directly. Cancellations must be made 24-hours in advance and no-shows are charged in full.