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Dallas, TX (July 15, 2025) — Omni Hotels & Resorts today announced it has earned the prestigious J.D. Power Award for Guest Satisfaction in the Upper Upscale segment in the J.D. Power 2025 North America Hotel Guest Satisfaction Index (NAGSI) Study and achieved the highest score in key performance dimensions, ranking #1 in Food & Beverage, Staff Service, and Guest Room experience. "This global recognition reflects our unwavering commitment to our guests and the dedicated team members who consistently deliver excellence and create memorable experiences for our guests every day," said Kurt Alexander, President of Omni Hotels & Resorts. "Achieving #1 rankings across several major categories shows that our efforts are resonating—and makes this award, our first since 2016, all the more meaningful." The J.D. Power Award comes on the heels of Omni's focus on elevating every touchpoint of the customer journey across its entire portfolio. Over the past two years, the company has invested hundreds of millions of dollars in its product, as well as implemented comprehensive staff training programs and skills certifications and revitalizing its service protocols and signature experiences. Central to this effort is Omni’s Power of One philosophy, which empowers every associate to take ownership of the guest experience, fostering a culture of accountability, responsiveness, and continuous improvement. “This focus on empowerment is reinforced by our dedication to our core values and ensuring consistent quality across every property," added Alexander. “While other brands have scaled back their focus on guest experience since COVID, Omni has strengthened its commitment—investing even more in our people, product and principles that define our company.” The J.D. Power Award highlights the company’s thoughtful and intentional approach to delivering outstanding hospitality. Omni believes this recognition will inspire greater guest loyalty, drive bookings, and further solidify its position as a leader in the approachable luxury segment of the hospitality industry.
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Enjoy up to 15% off when you stay 2 or more nights. Your stay will be one to remember.
Discover destinations across the Omni Golf collection, a $100 resort credit and limited-edition PGA TOUR branded amenities.
These are the Days. This summer enjoy exclusive, awe-inspiring experiences from outdoor adventures and culinary masterpieces to musical moments and cultural events at Omni Hotels & Resorts.