GIFT CARD TERMS AND CONDITIONS

Updated on 10/31/2025

IMPORTANT NOTICE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED IN SECTION 4 OF THE OMNI WEBSITE TERMS OF USE AND RESERVATION TERMS AND CONDITIONS.

The following terms and conditions (the “Gift Card Terms & Conditions”) apply to any Omni Hotels & Resorts gift card issued by OHGC, LLC (as indicated on the back of the card) originally purchased by you or someone on your behalf (the “Card,” or “Gift Card”). Cards are issued by OHGC, LLC (referred to hereinafter as either “Omni”, “we”, “us” or “our”). Cards purchased online through www.omnihotels.com (“Omni’s Site”) are sold and distributed by Buyatab Online Inc. (“Buyatab”), a Canadian corporation. Although Buyatab is the channel through which the Cards are sold, these Gift Card Terms & Conditions governing the obligation, ownership, use and redemption of such Cards is between you and Omni.

By purchasing a Card, accepting and retaining a Card, or using a Card, you agree that:

  • You have read and agreed to these Gift Card Terms & Conditions;
  • You have read and agreed to the Website Terms and Conditions, which is incorporated by reference herein; and
  • You have read and acknowledged the Omni Privacy Policy, which is incorporated by reference herein.

1. Use of the Card. The Card may only be used at Omni operated hotels and outlets within the United States. If you attempt to use the Card at a non-participating location, your purchase will be declined. The Card is not a credit card and cannot be used as one.

2. Returns & Redemptions. All sales of Cards are final. You may not return, cancel or redeem for cash any Card after it is purchased, unless otherwise required by law. Use of the Card is limited to the amount of funds held on the Card. The full amount of each purchase, including taxes, will be deducted from the funds held on the Card, up to the total funds available on the Card. If you make a purchase and there are insufficient funds held on the Card to cover that purchase, you must pay the difference by an acceptable alternative payment method, i.e., credit card, debit card, check, or cash. The Card may not be redeemed for cash except where required by law.

3. Restrictions. Resale of Cards or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited. Your right to use the funds on the Card is a limited right, subject to these Gift Card Terms & Conditions and applicable law. We are not responsible for pricing, typographical, or other errors, in any offer and reserve the right to cancel any orders resulting from such errors.

4. No Expiration Date/Service Charges. The Card carries no expiration date, service charges or dormancy fees.

5. Customer Service & Balance Requests. If you need assistance with the purchase of a Card through Omni’s Site, please contact Buyatab’s customer support at 1-855-907-3198. Please have on hand your six-digit reference number, or be ready to provide your email address. The balance on any Card may also be obtained at any participating Omni location upon request. Card must be presented to obtain balance. Balance inquiry may also be established by calling Omni at (855) 476-8130 or for purchases through Omni’s Site by calling Buyatab’s customer support at 1-855-907-3198.

6. Promotional Cards. These Gift Card Terms and Conditions do not apply to gift cards or other stored value cards that are given away free with a purchase, or distributed as a reward, incentive, or as part of a marketing, promotional or customer loyalty program ("Promotional Cards"). Promotional Cards may have expiration dates to the extent permitted by applicable law.

7. Loyalty Program. Gift Card purchases are not qualified to earn Tier Dollars or Omni Credits under the Select Guest Loyalty Program.

8. Purchasing. In order to purchase a Card through Omni’s Site you will need to provide certain information, including credit card and related payment and billing information. Buyatab or Omni may request further information to validate the transaction. In the act of providing such information, you warrant that all information provided is both current and accurate.

9. Delivery Information. All orders of Cards purchased through Omni’s Site are subject to a process that compares information provided by you with information provided by your financial institution. If there is a discrepancy, your Card order may be delayed or held until the information can be verified. If such information cannot be adequately verified such order may be cancelled at the discretion of Omni or Buyatab. If the date on which you want your Card delivered has passed and you have not received confirmation that the Card was sent, please contact Buyatab’s customer support at 1-855-907-3198. Please refer to your six- digit reference number, or be ready to provide your email address. Neither Buyatab nor Omni is responsible for Cards that are undeliverable or not received due to your failure to enter an accurate email address or other relevant delivery information for the recipient.

10. Shipping for Gift Cards. Orders for traditional (plastic) Gift Cards placed through Omni’s Site before 1PM EST will be processed the same day and shipped according to the shipping option chosen. Orders placed through Omni’s Site after 1PM EST will be processed the following day and shipped according to the shipping option chosen. Orders for Gift Cards placed on legal holidays will be processed the following business day and shipped according to the shipping option chosen.

11. Personalized Messages. If you wish to add a personalized message to a Card purchased through Omni’s Site, simply type your message in the ‘Message’ field on the Card preview. Personal messages are limited in length to the space provided on the Card. There is no additional charge to include a personalized message. If either Buyatab or Omni deems any message inappropriate, offensive or otherwise objectionable, the Card may be delayed, held or cancelled at the sole discretion of either Buyatab or Omni.

12. Lost or Stolen Cards. If you suspect that a Card purchased through Omni’s Site has been copied, stolen or compromised in any way, please contact Buyatab’s customer support at 1-855-907-3198. In this event, a Card will not be replaced if lost or stolen without your confirmation. Subject to confirmation by Omni or Buyatab, the remaining balance on a compromised Card may be re-issued on a new Card. Cards have monetary value and should be protected accordingly. Ownership and risk of loss of Cards is transferred to the recipient of the Card immediately upon completion of processing of the order. Neither Buyatab nor Omni are responsible for lost or stolen Cards or the remaining balances on such Cards. If you have any questions, please consult Buyatab’s FAQs section at 1-855-907-3198.

13. Misuse of the Card. If we suspect any fraud or misuse in connection with a Card, we reserve the right in our discretion to suspend or terminate use of the Card. We may cancel the Card at any time, without notice.

14. Property Rights. The consideration paid for the Card, including any unredeemed balances, is the property of Omni.

15. Limitation of Liability. NEITHER OMNI, BUYATAB, NOR THEIR RESPECTIVE AFFILIATES MAKE ANY WARRANTIES, EXPRESSED OR IMPLIED, WITH RESPECT TO CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESSED OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OMNI’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH CARD TO THE VERIFIED REMAING BALANCE OF SUCH CARD. BUYATAB SHALL BEAR NO LIABILITY FOR THE REPLACEMENT OF ANY CARD FOR ANY REASON WHATSOEVER. CERTAIN STATE / PROVINCE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

16. Indemnification. You agree to indemnify and hold Omni, Buyatab, and their respective parents, subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of these Gift Card Terms & Conditions or the documents it incorporates by reference, or your violation of any law or the rights of a third party. Omni Hotel’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

17. Severability. If any one or more of the covenants, agreements, provisions or terms of these Gift Card Terms & Conditions shall be for any reason whatsoever held invalid, then such covenants, agreements, provisions or terms shall be deemed severable from the remaining covenants, agreements, provisions or terms of these Gift Card Terms & Conditions and shall in no way affect the validity or enforceability of the other provisions of these Gift Card Terms & Conditions.

18. Entire Agreement. Except as specifically stated otherwise herein, these Gift Card Terms & Conditions sets forth the entire understanding of the parties relating to the subject matter hereof, and all prior understandings, written or oral, are superseded by these Gift Card Terms & Conditions.